We are very proud to have our customer, Eastman Music Company, selected as Acumatica Customer of the Year!
Eastman Music Company, a global leader in handcrafted musical instruments, has been honored as Acumatica’s 2025 Customer of the Year. This prestigious award, announced at the Acumatica Summit 2025 in Las Vegas, recognizes Eastman’s exceptional growth and operational excellence powered by Acumatica Cloud ERP.
About Eastman Music Company
Founded in 1992, Eastman Music Company started modestly but has grown into a worldwide manufacturer and distributor of premium orchestral strings, woodwinds, brass, guitars, and percussion instruments. With 14 entities across the U.S., Canada, Europe, Australia, and China, Eastman employs traditional workshop methods to produce high-quality instruments trusted by musicians globally.
Harmonizing Growth with Acumatica
Facing challenges with legacy systems like Sage 100, Eastman transitioned to Acumatica Manufacturing Edition. Partnering with Integrated Systems Solutions, they rolled out the platform across multiple sites in phases, completing integration for all 14 companies in about two years.
Key benefits include:
Unified operations: Real-time visibility into inventory, sales, and finance across global entities.
Streamlined processes: Intracompany transfers, multi-currency support, and automated workflows reduced manual efforts.
Scalability for acquisitions: Easy onboarding of new companies without custom coding.
Improved efficiency: Faster order fulfillment, better on-time deliveries, and enhanced productivity.
Since implementing Acumatica, Eastman has doubled its revenue since 2019, demonstrating how cloud ERP can fuel sustainable growth even in complex manufacturing environments. Ralph Torres, Vice President of Operations at Eastman, shared: “Enabling musicians to perform at their highest level is at the core of our business. Acumatica helps us master the fundamentals of our operations, allowing us to deliver instruments with greater precision and reliability worldwide.”
Why This Award Matters
Acumatica highlighted Eastman’s story during the Summit keynote as an example of how mid-market companies can leverage modern ERP to achieve peak performance. This recognition underscores Acumatica’s role in driving innovation, efficiency, and growth for customers in manufacturing and distribution.
Congratulations to Eastman Music Company on this well-deserved honor—proof that the right technology can help create beautiful harmony in business operations!